Effective Date: 20th June 2023

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At Alpha Electrical, we are committed to protecting the privacy and confidentiality of our users' personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using the Alpha Electrical website, you consent to the practices described in this policy.

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​1.   Information We Collect (a) Personal Information: We may collect personally identifiable information, such as your name, email address, phone number, and billing address when you voluntarily provide it to us. This information is necessary for us to communicate with you, provide services, and process transactions. (b) Non-Personal Information: We may also collect non-personal information, such as your IP address, browser type, device information, and website usage statistics. This information is used to analyse trends, administer the website, track user movements, and gather demographic information for internal purposes.

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2.   Use of Information (a) We use the collected information to:

• Provide, maintain, and improve our services.

• Respond to your inquiries, requests, and customer service needs.

• Process transactions and deliver products or services you request.

• Send you administrative information, updates, and marketing communications (if you have opted in).

• Customize and personalize your experience on our website.

• Protect the security and integrity of our website and services. (b) We may aggregate and anonymize non-personal information for statistical purposes or to improve our services. This aggregated information does not personally identify individuals.

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3.   Information Sharing (a) We may share your personal information with trusted third-party service providers who assist us in operating our business and providing services to you. These service providers are obligated to maintain the confidentiality of your information and are prohibited from using it for any other purpose. (b) We may disclose your information when required by law, legal process, or government request, or to protect our rights, property, or safety, or the rights, property, or safety of others. (c) In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. You will be notified via email or a prominent notice on our website of any change in ownership or use of your personal information.

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4.   Cookies and Tracking Technologies (a) We may use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyse website traffic, and gather information about your preferences. You can set your browser to refuse cookies or alert you when cookies are being sent, but please note that some parts of our website may not function properly without cookies. (b) Our third-party partners, such as analytics providers, may also use cookies and tracking technologies on our website. We do not have control over these third-party cookies and their use is subject to their respective privacy policies.

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5.   Data Security (a) We employ industry-standard security measures to protect your information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. (b) It is your responsibility to keep your account credentials confidential and to notify us immediately of any unauthorised access to your account or any other security breach.

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6.   If you have any questions or enquiries about our Privacy Policy please don't hesitate to contact us regarding the usability of our website and we will be in touch with you as soon possible.